Privacy Policy

Sigemart Privacy Policy

Effective Date: FEB:22:2025

1. Introduction

Sigemart ("we," "us," or "our") is committed to protecting the privacy of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our1 website [your website address] and use our services. We comply with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "Data Protection Law") and other applicable UAE laws.

2. Information We Collect

We collect personal data that you provide directly to us, as well as data collected automatically through your use of our website. This includes:

  • Personal Identification Information: Name, address, email address, phone number, date of birth.
  • Account Information: Username, password, purchase history, preferences.
  • Payment Information: Credit card details, bank account information (processed securely through third-party payment gateways).
  • Shipping Information: Delivery address, contact details.
  • Technical Information: IP address, browser type, operating system, device information, cookies, and other tracking technologies.
  • Communication Data: Records of correspondence, customer support inquiries, and feedback.
  • Marketing Data: Preferences for receiving marketing communications.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders.
  • To manage your account and provide customer support.
  • To2 personalize your shopping experience.
  • To send you order confirmations, shipping updates, and other transactional communications.
  • To send you marketing communications and promotional offers (with your consent).
  • To improve our website and services.
  • To comply with legal obligations.
  • To detect and prevent fraud.
  • For internal anaylsis.

4. Data Sharing and Disclosure

We may share your personal data with:

  • Third-Party Service Providers: Payment processors, shipping companies, marketing agencies, and IT service providers who assist us in operating our business.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or3 sale of assets.

We ensure that these third parties comply with the Data Protection Law and implement appropriate security measures.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure,4 alteration, and destruction. These measures include:

  • Encryption of sensitive data.
  • Secure server infrastructure.
  • Regular security assessments.
  • Access controls.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected,6 or as required by law.

7. Your Rights

Under the Data Protection Law, you have the following rights:

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can request to correct inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You can request to delete your personal data under certain circumstances.
  • Right to Restriction of Processing: You can request to limit the processing of your data.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing8 of your personal data for direct marketing9 or other legitimate interests.
  • Right to withdraw consent: if the legal basis for processing your data is based on consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at [your contact email address].

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and collect information about your usage of our website. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sigemart General Trading LLC

Deira Dubai

info@sigemart.com

Important Notes:

  • Legal Counsel: This is a general template. It's crucial to consult with a legal professional specializing in UAE data protection laws to ensure full compliance.
  • Specific Practices: Tailor this policy to your specific data collection and processing practices.
  • Transparency: Be transparent about how you use data.
  • Consent: Obtain explicit consent for marketing communications and other non-essential data processing.
  • Arabic Version: Under UAE laws, it is important to have an arabic version of the policy available.

By using the Sigemart website, you acknowledge that you have read and understood this Privacy Policy.